What Austin Homeowners Say About Working With Us on Insurance Claims

Insurance claims are the part of roofing that most contractors avoid. The paperwork is complicated, adjusters push back, and a denial feels like the end of the road. Altitude Roofing has been handling claims for Austin and Central Texas homeowners for over 20 years. Our owner holds an all-lines insurance adjuster license and follows HAAG engineering inspection protocols – which means the documentation we produce is built to the standard adjusters actually require.

The reviews below are from real homeowners who went through the process with us. Several of them had claims denied before we stepped in. Read what happened.

Why Edwin's Documentation Carries Weight With Adjusters

Edwin Nichols holds an all-lines insurance adjuster license earned in 2006, in addition to his GAF Master Elite roofing certification. He follows HAAG engineering hail and windstorm inspection methods and protocols. Most roofers don’t produce any damage reports, or even if they do they are limited and non effective compared to ours. We produce documentation that speaks the adjuster’s language because we have sat on both sides of the table.

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THE CLAIM THAT TOOK FOUR DENIALS TO WIN

When the Insurance Company Said No Four Times, We Said Not Yet

This is the review we hear about most. A homeowner in Austin had a legitimate roof damage claim denied twice — then filed again after a second storm, and was denied twice more. By the time Altitude stepped in, four separate denials were on record. We built a detailed documented case, communicated directly with the insurer by email and phone, and the claim was approved. The homeowner has a new roof. Here is her account in full.

Staci Ianiro

Austin, TX

“First, I’m not one to leave a review…EVER! However, I feel compelled to write this review. About a year and a half ago, I had a ceiling leak in my bedroom. I called several roofing companies to inspect my roof. All of those companies, including Altitude Roofing, advised me to have my roof replaced. I filed a claim with my insurance company. They inspected…denied. I requested a second inspection…denied. I had a faulty vent on my roof replaced and some ceiling damage repaired. Months later, central Texas storm, new ceiling leak. Filed another claim with my insurance company…another denial…second inspection with my insurance company…denied! Ugh! Altitude Roofing stepped in. They created a plan, held my hand during the process to fight my insurance company. They spent hours creating detailed reports and intervened on my behalf, both email and phone calls. Success! Because of Altitude Roofing my insurance approved my claim and I’m the proud owner of a new roof! The day of install, Altitude Roofing was very professional, it was like watching a choreographed program! They were able to complete the work quickly and they left no trace! In a world with reduced customer service, use of cost cutting materials and unexpected costs above the initial quotes, Altitude Roofing is a welcomed surprise. Honest, professional and reliable!”

Had a claim denied?

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We will review your situation and tell you honestly whether there is a case to make

WHEN THE INSURER OFFERED LESS THAN THE JOB REQUIRED

Getting the Full Settlement - Not Just What the Insurer Offered First

A denied claim is not the only problem. Many homeowners accept an initial settlement that does not cover the full scope of damage. We review every settlement before installation begins and advocate for the correct amount when the number falls short.

"Edwin came over and did a thorough inspection of our roof following a hail storm. He explained in good detail and provided detailed photos of damaged sections. Edwin met with our insurance rep and represented and advocated for us. He took his time and explained everything we needed to understand our situation. He is very knowledgeable and experienced and we were very happy to be able to continue to work with him. Edwin followed up with us almost on a daily basis, including helping us write an appeal to our insurance company when they offered to pay only half of the estimated cost of repairs. As a result of this expert advice the insurance company decided to cover the entire cost of the repairs. The Altitude team arrived on the day and time promised, worked very hard, and carefully completed the work in just over 1 day. Edwin personally supervised the work and checked in with us frequently. He also went to the extra effort to create an actual teepee to protect a very valuable tree in our yard. Edwin really is a man of highest integrity, very personable and someone I would recommend to anyone, without reservation!"

"Edwin Nichols and his company, Altitude Roofing, completely replaced our very steep and multi-angled roof, and the experience was impressive. Edwin did all the heavy lifting with our insurance company and kept us up to date and informed of the entire process. He identified some problem areas and builder shortcuts and made clear and helpful recommendations to address those. His entire crew were skilled and efficient and worked incredibly hard. In addition, the clean-up was excellent. We would recommend Edwin and his company with no reservations!"

WHEN WE SHOWED UP FOR THE ADJUSTER MEETING

We Do Not Hand You a Report and Wish You Luck

Most contractors produce a damage report and leave you to handle the adjuster meeting alone. We attend. Our team walks the adjuster through every documented damage point and makes sure nothing gets missed, misclassified, or undervalued.

"We are residents of Belterra. Like many other homeowners in our neighborhood, our roof sustained hail damage from a storm in June 2023. We worked with Edwin at Altitude Roofing to inspect and replace the roof and couldn't be happier with the customer service and the quality of the roof we received. Edwin was extremely responsive from the very first call we made to him. We've never done anything like this before and did not know what to expect. Edwin stood by us every step of the way to ensure we were comfortable with the process and knew exactly what was happening. We first called our insurance company who said they would send out an inspector to inspect the roof. Edwin met the insurance inspector and together they identified the same areas of damage and agreed to what needed to be done. He then talked to us about every step in the process: tips for dealing with the insurance company and depositing the check at the bank; when the supplies would be ordered; when work would begin; and all the nuances in between. Everything happened exactly as he stated. The workers were extremely efficient and diligent. Our roof is very steep and in this heat, it was not an easy task! They kept up the hard work until everything was completed. Then they painstakingly cleaned up all the debris in the yard. Then Edwin came by within the hour to check on their work. We have such an appreciation for Edwin's leadership and also for the workers who worked so hard in the extreme August heat and on such a steep roof. We would recommend Altitude Roofing to anyone who needs a roof repair or replacement."

"Edwin Nichols and his team at Altitude Roofing were a huge help when my house got damaged in a storm last year. Dealing with the insurance company took longer than expected, but Edwin guided me through the process. He recommended a public adjuster who really had my back. Edwin stayed in touch from start to finish, even doing emergency repairs on my roof when we needed them. Today, I'm thrilled with the new roof they just finished. The crew was quick and professional, getting it done in a day and a half. Altitude Roofing is a solid choice if you want a reliable team that cares about its customers."

WHEN THEY HAD NEVER DONE THIS BEFORE

First Time Through the Claims Process — We Made It Clear

Not every homeowner has filed a roof insurance claim before. We walk first-timers through each step so there are no surprises – from the initial inspection through the adjuster meeting to the final settlement check and installation day.

"I am very impressed and happy with Altitude Roofing and Edwin. After the hailstorm which damaged my roof and required replacement, I called Edwin who not only showed his great professionalism, but also provided accurate amount of total cost and my out of pocket. I appreciate his experience with insurance claim process which he himself dealt with my insurance company. Another important noticeable task done by Altitude was to complete the job and cleaning in next day once the materials were delivered. He provided additional upgrade and with better materials which added extra value to my house. I would really recommend Altitude for your roofing job."

"Edwin, owner of Altitude Roofing, has been great to work with and is the ultimate professional. Edwin explains the process to you in detail so you always know what is going on and what will happen next. His experience and detailed knowledge gives him the ability to know how each insurance company operates so he develops a game plan to fit your specific situation and maximizes your insurance claim award."

"Altitude did an amazing job on our roof! We had issues with our insurance company, and Edwin was so patient and walked us through the entire process. They completed our complicated roofline on a 4,500 sq/ft home in ONE day, including clean up! Very professional — I'd recommend them 100 times over!"

"We had a great experience with Altitude Roofing. They worked with our insurance company to get us a full roof replacement. Edwin explained the whole process and was always very responsive. He showed up when he said he would and everything went as planned. His crew worked so hard in the heat and did a great job of cleaning up."

Your Situation May Not Be as Settled as It Seems

A denial is not always the final word. An underpaid settlement is not something you have to accept. If your roof has damage and your insurance company has pushed back, call us before you give up. We will review what happened and tell you honestly whether there is a path forward.

Free inspection. No pressure. No obligation.

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